Shipping policy

Last updated: September, 2026

At Vettori Horology, we ensure your order is handled with the utmost care and delivered safely to your doorstep. Below you will find everything you need to know about our shipping rates, timelines, and international customs policies.

We use 4PX and Yun to ship orders.

1. Shipping Rates & Currencies

To provide a seamless checkout experience, shipping rates are calculated and charged based on your local currency at checkout:

Destination

Free Shipping Threshold

Standard Shipping Fee (Under Threshold)

United Kingdom

Free on orders over £200

£4.90

United States

Free on orders over $250 USD

$4.90 USD

Canada

Free on orders over $290 CAD

$4.90 CAD

Australia

Free on orders over $250 AUD

$4.90 AUD

New Zealand

Free on orders over $250 NZD

$4.90 NZD

2. Processing Time

  • Orders are processed and dispatched within 1 to 3 business days (Monday to Friday, excluding bank holidays).
  • Orders placed over the weekend or on public holidays will be processed the following 1-3 business days.
  • Once your order leaves our fulfillment center, you will receive a confirmation email containing your tracking number.

3. Estimated Delivery Times

Please note that these are estimated delivery windows. While we aim to deliver within these timeframes, delays may occasionally occur due to customs processing or local carrier delays.

  • United Kingdom: 15–20 business days
  • United States & Canada: 14–25 business days
  • Australia & New Zealand: 14–24 business days

4. Tracking Your Order

Every shipment includes comprehensive end-to-end tracking. You can track your package in three ways:

  1. Clicking the link inside your Shipping Confirmation email.
  2. Visiting the "Track Your Order" page on our website.
  3. Reaching out to our support team at support@vettorihorology.com for direct assistance.

5. 100% Insured Shipping

Your peace of mind is guaranteed. All Vettori Horology shipments are fully insured at no extra cost to you.

In the rare event that your package is deemed officially lost or arrives damaged during transit, we will either dispatch a replacement or issue a full refund to your original payment method.

6. Customs, Duties, and Import Taxes (International Orders)

Because we ship internationally, your order may be subject to import duties, taxes (such as VAT or GST), and customs clearance fees once the shipment reaches your country.

  • Customer Responsibility: These additional charges are determined by your local customs authority and are the responsibility of the Vettori.
  • Refused Shipments: If you refuse a shipment due to unexpected customs fees, the cost of original shipping and return shipping will be deducted from your final refund.

7. Address Accuracy & Modifications

Please double-check your shipping address at checkout. In accordance with security protocols to prevent fraud, we cannot change the delivery address once the order has been processed or shipped.

  • If you notice an error, contact us within 24 hours at support@vettorihorology.com
  • We are not responsible for packages that are undeliverable or misdelivered due to incorrect or incomplete addresses provided by the buyer.

Contact Us

If you have any questions regarding the transit of your order, please contact our logistics support: